Ember · AI Fire
Privacy Policy
AI FIRE LLC provides Ember. This policy explains how information is handled when you use this knowledge experience at ember.aifire.co. For privacy requests, reply to an Ember sign-in email from your registered address.
Information we collect
- Your email address when you sign in by email or Google, and the information needed to maintain a secure session.
- Questions, uploaded images, chat history, article source links, feedback and usage counts needed to provide Ember.
- Basic request and security information, such as IP address and request timing, to operate the service and limit abuse.
Google sign-in
If you choose Google sign-in, Ember requests your Google account's email and verification status to create or find your Ember account. Google access tokens are used to complete sign-in and are not kept as an Ember account credential. Ember does not request access to Gmail, Drive or contacts. You can also sign in by email instead.
How we use information
We use it to authenticate you, answer questions using public AI Fire articles and administrator-provided knowledge, save conversations, apply account usage limits, maintain security and respond to support requests. We do not sell Google account information.
Services involved
Email verification messages are sent using our configured email provider. Google processes Google sign-in. Ember retrieves public AI Fire article content and may use knowledge documents added by its administrators. Answers normally use a model hosted on Ember's server; if an administrator enables an external AI model provider, questions and relevant source excerpts may be sent to that provider to generate an answer. Please avoid sending sensitive information in questions or images.
Storage and retention
Verification codes expire after 10 minutes. Sign-in sessions expire after up to 30 days. Conversations and uploads remain until you delete the conversation or ask us to remove your account data, subject to short-lived operational backups. We keep daily database backups for up to 14 days. Technical logs may be retained for operational and security purposes.
Your choices
You can delete conversations in Ember. To request access, correction or deletion of account information, reply to an Ember sign-in email from your registered account address. You may sign out at any time. Removing Google access in your Google account does not automatically delete your Ember account; contact us for account deletion.
Security and changes
We use HTTPS, restricted server-side storage and access controls. No online service can guarantee absolute security. We may update this policy as Ember changes; the effective date above identifies the current version.